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How To Identify Training Gaps In Your Company

13-May-2019 13:08 PM

For you to get the very best out of any training, you should know what your employees really need. Training costs money and time, which makes it essential for it to be fully maximized. You don't want to have the staff miss work and not learn things that need to be utilized well in the company.

You can identify the gaps by doing these things:

Be keen on communication skills

There are some tasks you will assign your staff that require extensive training. This is something that the staff has to carry out every single day. An example would be an employee who is in charge of dealing with customer service. Be it serving food or being at the front office, the staff needs to be able to know how to communicate well with the clientele. They need to learn how to be respectful and polite. The training should teach the staff how to deal with difficult guests in an amicable way. If you feel that there is a communication break down between the staff as well, then the training would be able to help. How the client is spoken to can be a deal breaker for whether or not they return again.

Monitor technical and industrial tasks

You can tell if your staff needs training when they struggle to do industrial or technical tasks. They may be conversant with different equipment but since pieces of equipment are getting better with technological advancements, they may feel out of place. You don't want to have staff getting hurt simply because they have not familiarized themselves with the machinery. If your staff needs to manufacture and assemble parts or appliances, then training them will enable them to do it well. If you consistently do so, your employees will be able to deliver amazing work, which will elevate your brand.

Assess them on product knowledge

It is important for the staff to be fully aware of the products or services that you provide as a company. A lack of knowledge can make your business look unprofessional. Your staff should be able to answer any and all questions pertaining to the kind of service or product that you sell without mumbling or being confused. You can also carry out training by getting staff to introduce a new product or service to the consumer.

Set goals

You can set goals that employees need to achieve within a certain time limit and assess whether or not they will be met by then and how best they will be accomplished. Ensure that the goals are clear and well understood by the staff before they embark on them.

You can select a few of the workers who need to be trained in a certain department. You can also use bizsafe level 2 to learn more about the gaps that you need to fill. Try to talk with your employees to know what they struggle with when it comes to service delivery. You can have mentors who are able to relate to the employees and have them help out when needed.